Privacy policy

Last updated: 21 August 2026

Coven of Genesis operates this website and online store, including its content, products, features and services.

This Privacy Policy explains how Coven of Genesis collects, uses, stores and discloses personal information when you visit our website, place an order, create an account, communicate with us or otherwise interact with our business.

By using this website or providing personal information, you acknowledge that you have read this Privacy Policy.

1. Business Information

Coven of Genesis is responsible for personal information collected directly by our business.

Shopify and other independent service providers may separately collect and process personal information according to their own terms and privacy policies.

2. Information We Collect

The information collected depends on how you interact with our website and services.

Contact and Identity Information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account or customer identifier

Order and Transaction Information

This may include:

• Products viewed, selected or purchased
• Shopping cart activity
• Order history
• Payment status and transaction references
• Discount and gift-card usage
• Shipping and tracking information
• Return, replacement and refund history
• Customer-service and dispute history

Complete payment card details are generally collected and processed by Shopify and the selected payment provider.

Coven of Genesis does not ordinarily receive or store your complete payment card number.

Account Information

If you create a customer account, information may include:

• Your account identifier
• Authentication information
• Saved addresses
• Order history
• Preferences and account settings

Customers are responsible for keeping their account credentials secure and for activity conducted through their accounts.

Personalisation Information

When purchasing personalised products, mystery items, tarot readings, custom spellwork or other spiritual services, you may voluntarily provide information such as:

• Your name or another person’s name
• Date of birth
• Zodiac sign or birth-chart details
• Favourite colours or scents
• Spiritual interests, paths or practices
• Deities or spiritual figures relevant to the order
• Personal intentions, preferences and requested themes
• Other information relevant to preparing the purchased product or service

Only provide information that is reasonably necessary for your order.

Do not submit government identification numbers, payment card numbers, account passwords, detailed medical records, financial account information or other highly confidential information through product personalisation fields, checkout notes or unsecured email.

Where personalisation information may reveal spiritual or religious beliefs or other sensitive matters, you provide that information voluntarily and consent to it being used to prepare, personalise and administer your requested order.

Coven of Genesis does not use personal spiritual information supplied for an order to diagnose, profile or make professional decisions about a customer.

Information About Other People

If you provide another person’s name, birth details, address or other information for a gift, reading or personalised product, you confirm that:

• You are authorised to provide the information
• The information is accurate to the best of your knowledge
• Its use for the requested order is lawful
• You will not provide information that is unnecessary or excessively private

Coven of Genesis may refuse or remove information that appears inappropriate, unlawful or unnecessary for the order.

Communications and Submitted Content

We may collect information supplied when you:

• Contact us by email
• Submit a website enquiry
• Report a faulty, damaged or missing order
• Dispute a transaction
• Participate in a promotion or survey
• Submit a review, photograph or testimonial
• Communicate through social media

Communications may be retained to manage the enquiry, maintain business records, resolve disputes and protect the business against fraudulent or abusive activity.

Information posted publicly through a review, social media platform or public website feature may be visible to other people. Do not publish information you want to remain private.

Device and Website Information

Shopify and other website service providers may automatically collect information such as:

• IP address
• Browser and device type
• Operating system
• Device and advertising identifiers
• Network information
• Website activity and interactions
• Pages and products viewed
• Search activity
• Cart and checkout activity
• Referring website
• Approximate location
• Cookie and similar technology information
• Website performance and error information

3. How Information Is Collected

Information may be collected:

• Directly from you when you place an order
• Through product personalisation fields
• Through checkout notes
• When you create or use an account
• When you contact Coven of Genesis
• Automatically when you use the website
• From Shopify and payment providers
• From Australia Post and other delivery providers
• From marketing and advertising providers
• From analytics and website service providers
• From social media platforms
• From fraud prevention and security providers
• From publicly available sources where reasonably necessary
• Where authorised or required by law

4. Accuracy of Information

Customers are responsible for ensuring that information provided to Coven of Genesis is complete, current and accurate.

Incorrect or incomplete information may affect our ability to:

• Process an order
• Prepare a personalised product
• Supply a reading or digital product
• Deliver a parcel
• Verify a transaction
• Investigate a complaint
• Respond to a privacy request

Coven of Genesis is not responsible for consequences arising from inaccurate information supplied by a customer, except where responsibility cannot legally be excluded.

We may request additional information where reasonably required to confirm an order, verify identity, prevent fraud or investigate a claim.

5. How We Use Information

Personal information may be used for the following purposes.

Orders and Services

• Confirm and process purchases
• Verify and receive payments
• Prepare personalised and custom products
• Supply tarot readings and other purchased services
• Package and dispatch orders
• Provide tracking and delivery information
• Communicate about an order
• Manage approved returns, replacements or refunds
• Investigate delivery and product claims

Customer Support and Administration

• Respond to questions and requests
• Verify customer identity and order ownership
• Investigate faulty, damaged, missing or incorrect orders
• Manage complaints and disputes
• Maintain records of customer communications
• Enforce store policies
• Refuse or restrict abusive, fraudulent or unlawful activity

Store Operation and Improvement

• Operate and maintain the website
• Maintain customer accounts
• Remember cart contents and preferences
• Understand website activity
• Improve products, services and website performance
• Test features and resolve technical issues
• Measure the effectiveness of store content
• Recommend products that may be relevant

Marketing

Where consent has been provided or marketing is otherwise legally permitted, we may use information to:

• Send promotional emails
• Announce products, offers and store updates
• Measure marketing performance
• Understand general customer interests
• Display or measure relevant advertising

Purchasing from Coven of Genesis does not automatically override applicable consent requirements for marketing communications.

Transactional communications concerning an order, account, safety issue or customer-service matter are not promotional messages and may still be sent when necessary.

Security, Fraud Prevention and Policy Enforcement

• Verify orders and transactions
• Detect suspected fraud or payment abuse
• Investigate chargebacks
• Identify suspicious, harmful or unlawful activity
• Protect the website, customers and business
• Prevent misuse of discounts, accounts or payment systems
• Enforce our Terms of Service and other policies
• Refuse or cancel high-risk transactions
• Maintain evidence relating to disputes or legal claims

Legal and Business Purposes

• Maintain accounting and taxation records
• Comply with legal and regulatory obligations
• Respond to valid legal requests
• Establish, exercise or defend legal claims
• Cooperate with courts, regulators or law enforcement
• Protect the safety, property and legitimate interests of Coven of Genesis and others

6. Automated Fraud and Risk Assessment

Shopify, payment providers and fraud-prevention services may use automated systems to assess orders, devices, payment activity and transaction risk.

These systems may consider information such as:

• Billing and delivery information
• IP address and approximate location
• Device information
• Payment attempts
• Previous transaction history
• Indicators of unusual or suspicious activity

An order identified as high risk may be held for review, require further verification, be refused or be cancelled.

Coven of Genesis may consider automated risk indicators alongside other available information when protecting the store against fraud, unauthorised payments and policy abuse.

7. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform used to operate the website and process orders.

Information submitted through the website may be collected, used or disclosed by Shopify and its service providers to:

• Operate the website and checkout
• Process transactions
• Provide customer accounts and Shop Pay
• Detect fraud and security risks
• Provide analytics
• Support advertising and marketing features
• Improve Shopify products and services
• Provide features based on interactions with Shopify and other merchants

Shopify may process information in countries outside Australia.

Shopify’s handling of personal information is governed by its own policies and agreements.

You can review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for requests relating directly to information controlled by Shopify.

8. Disclosure of Information

Coven of Genesis may disclose information where reasonably necessary for the purposes described in this policy.

Service Providers

Information may be disclosed to providers such as:

• Shopify
• Payment processors and financial institutions
• Australia Post and other delivery providers
• Website hosting and technical providers
• Customer support systems
• Email and communication providers
• Cloud storage providers
• Analytics providers
• Marketing and advertising providers
• Fraud prevention and cybersecurity services
• Accountants, legal advisers and other professional advisers

These providers receive information required to perform their functions and may process it under their own terms, privacy policies and legal obligations.

Marketing and Advertising Providers

Information about website activity, device usage and customer interactions may be disclosed to analytics, marketing and advertising providers where enabled through our Shopify settings, installed applications, cookies or pixels.

Available cookie, consent and data-sharing choices will be honoured where required.

Delivery Providers

Names, delivery addresses, contact details and order information may be disclosed to Australia Post, customs authorities and other delivery providers where required to transport, track, deliver or investigate an order.

Customer-Directed Disclosures

Information may be disclosed where you:

• Direct us to disclose it
• Consent to the disclosure
• Use a feature or integration that requires disclosure
• Ask us to communicate with another person concerning your order

Legal and Protective Disclosures

Information may be disclosed where reasonably necessary to:

• Comply with applicable law
• Respond to a valid court order, warrant or government request
• Investigate suspected fraud or unlawful activity
• Protect the business against threats, abuse or financial loss
• Enforce agreements and store policies
• Protect the safety, property or legal interests of Coven of Genesis or another person

Business Transactions

If Coven of Genesis is sold, transferred, restructured or involved in another business transaction, personal information may be disclosed to relevant advisers and transaction parties where permitted by law.

9. Sale of Personal Information

Coven of Genesis does not sell customer names, email addresses or contact details directly in exchange for money.

Some privacy laws define certain advertising or analytics disclosures as a sale or sharing of personal information even where no money is exchanged.

Where those laws apply, eligible customers may use the privacy choices or data-sharing opt-out tools made available through the website.

10. Cookies and Similar Technologies

Our website uses cookies, pixels and similar technologies to:

• Operate essential website and checkout functions
• Remember cart contents and preferences
• Maintain account security
• Understand website traffic and performance
• Provide analytics
• Support advertising and marketing
• Detect fraud and technical problems
• Remember privacy choices

Some technologies are necessary for the website to function. Others may be controlled through the cookie banner or privacy settings where those controls are available.

You may also manage cookies through your browser settings. Blocking cookies may affect website functionality, saved preferences, account access or checkout.

11. Privacy and Advertising Choices

Depending on your location and the privacy settings active on our store, you may be able to:

• Manage non-essential cookie preferences
• Opt out of certain targeted advertising
• Opt out of certain data sharing
• Use a recognised Global Privacy Control signal
• Unsubscribe from promotional communications

Available controls may be provided through the website’s cookie banner, privacy choices page, email unsubscribe function or Shopify Privacy Portal.

These controls do not prevent processing that is reasonably necessary to operate the website, fulfil an order, prevent fraud, maintain records or comply with law.

12. Marketing Preferences

Promotional emails may be sent where the recipient has consented or where otherwise permitted by law.

You can unsubscribe by:

• Selecting the unsubscribe link in a promotional email
• Contacting support@covenofgenesis.com

Unsubscribe requests will be processed within the period required by applicable law.

Unsubscribing from marketing does not prevent Coven of Genesis from sending non-promotional communications concerning:

• Orders
• Payments
• Accounts
• Shipping and delivery
• Safety notices
• Policy or service changes
• Customer-service enquiries
• Disputes or claims

13. Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms or services operated by third parties.

Coven of Genesis does not control and is not responsible for the privacy, security, content, availability or practices of independent third parties.

Customers should review the applicable terms and privacy policies before providing information to an external service.

The inclusion of a link does not necessarily represent an endorsement of the third party or its practices.

14. International Processing and Transfers

Coven of Genesis is located in Australia. Shopify and other providers may store or process information in other countries.

The laws applying in those countries may differ from Australian privacy laws.

Where required, international processing or transfers may be supported by contractual, technical or other recognised safeguards.

Coven of Genesis does not control the locations, infrastructure or independent processing practices selected by Shopify or another service provider.

15. Information Security

Coven of Genesis takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on security measures maintained by Shopify, payment providers and other service providers.

No website, storage system or internet transmission method is completely secure. Coven of Genesis cannot guarantee absolute security.

Customers must not send passwords, complete payment card numbers or highly sensitive information through unsecured email or website fields.

Customers are responsible for:

• Protecting their account credentials
• Using a secure password
• Restricting access to their devices
• Logging out of shared devices
• Notifying us promptly of suspected unauthorised account activity

16. Data Breaches

If Coven of Genesis becomes aware of unauthorised access, loss or disclosure involving personal information, we may investigate the incident, take reasonable containment steps and notify affected parties or relevant authorities where required by law.

Notifications may be delayed where reasonably necessary to investigate the incident, prevent further harm or comply with instructions from a service provider, regulator or law-enforcement authority.

17. Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Process and document orders
• Provide customer service
• Maintain taxation and accounting records
• Resolve disputes and chargebacks
• Investigate fraud or policy abuse
• Enforce agreements
• Establish or defend legal claims
• Meet legal and regulatory obligations

Different information may be retained for different periods.

Deletion requests do not require Coven of Genesis to remove information that must or may reasonably be retained for legal, accounting, security, fraud-prevention, dispute-resolution or record-keeping purposes.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to legal and technical limitations.

18. Children’s Privacy

The website and services are not directed at children who are not legally able to make purchases in their jurisdiction.

Coven of Genesis does not knowingly seek to collect personal information directly from children without appropriate permission.

If a parent or legal guardian believes that a child has provided personal information without appropriate permission, they may contact support@covenofgenesis.com.

We may request information reasonably necessary to verify the request and the person’s authority before taking action.

19. Privacy Requests and Choices

Where provided by applicable law, a person may request access to or correction of personal information held about them or make another applicable privacy request.

All requests must be sent to support@covenofgenesis.com.

A request must contain enough information to:

• Identify the requester
• Locate the relevant information
• Explain the requested action
• Verify the requester’s identity and authority

Coven of Genesis may request additional verification before disclosing, correcting or deleting information.

Requests made on behalf of another person must include evidence of authority.

Requests may be refused, limited or modified where permitted by law, including where necessary to:

• Protect another person’s privacy
• Prevent fraud
• Maintain legally required records
• Preserve evidence relating to a dispute
• Protect confidential or commercially sensitive information
• Avoid disclosing information that cannot reasonably be verified
• Address an unreasonable, unlawful or technically impossible request

Shopify may independently control information associated with services such as Shop and Shop Pay. Requests relating to information controlled by Shopify must be submitted through the Shopify Privacy Portal.

20. Privacy Complaints

Privacy complaints must first be sent to support@covenofgenesis.com.

Please include:

• Your name
• Your contact details
• A description of the concern
• Relevant dates and communications
• The outcome you are requesting

Coven of Genesis may request additional information and will respond within a reasonable period.

Where applicable, information about Australian privacy complaints is available from the Office of the Australian Information Commissioner.

21. Changes to This Privacy Policy

Coven of Genesis may update this Privacy Policy to reflect changes to:

• Our website
• Products and services
• Business practices
• Shopify features
• Installed applications
• Legal or regulatory requirements

The current version will be published on this website with an updated revision date.

Customers are responsible for reviewing the current policy when using the website.

Where legally required, additional notice of a material change may be provided.